Shipping Policy

Shipping Policy

Thank you for shopping at our online store that specializes in designer apparel and footwear. We are committed to providing you with a seamless and reliable shipping experience. Please read the following shipping policy carefully to understand our shipping methods, costs, and estimated delivery times.

1. Shipping Methods:

a. Standard Shipping: We offer standard shipping services for all orders. The shipping carrier and method may vary depending on your location and the size and weight of the package. We will provide you with the available shipping options during the checkout process.

2. Shipping Costs:

a. Shipping fees: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping fees will be displayed at the checkout before you complete your purchase. Additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the buyer.

b. Free Shipping: We may offer free shipping promotions on select orders or for orders that meet a specific purchase threshold. The eligibility for free shipping will be clearly stated during the promotional period.

3. Order Processing Time:

a. Processing Time: Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. The processing time may vary depending on the availability of the product and any customization requests. Please allow 1-3 business days for order processing before it is shipped.

4. Estimated Delivery Time:

a. Delivery Time: The estimated delivery time is calculated based on the shipping method, your location, and the carrier's transit time. Please note that delivery times are approximate and may be affected by external factors beyond our control, such as weather conditions, customs clearance, or unexpected delays during transit.

b. Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking information to monitor the progress of your shipment.

c. Delivery Attempts: The shipping carrier will make multiple delivery attempts to the provided shipping address. If you are unavailable to receive the package, the carrier may leave a delivery notification or contact you to arrange a suitable delivery time. It is your responsibility to ensure someone is available to accept the package at the specified address.

5. International Shipping:

a. International Orders: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the buyer. We recommend contacting your local customs office for more information on import regulations and fees.

b. Customs Clearance: Customs procedures and clearance times may vary by country. Delays in customs processing may occur and are beyond our control. We appreciate your patience and understanding during the customs clearance process.

6. Shipping Restrictions:

a. Restricted Locations: We reserve the right to limit or refuse shipping to certain locations based on legal restrictions, carrier limitations, or security concerns. If we are unable to ship to your location, we will notify you and provide a full refund for the affected order.

7. Shipping Address:

a. Accuracy of Address: It is your responsibility to provide an accurate and complete shipping address during the checkout process. Please double-check your address before submitting your order. We are not responsible for packages that are lost or misdelivered due to incorrect or incomplete address information provided by the buyer.

b. Address Changes: Once an order is placed, we cannot guarantee that we can make changes to the shipping address. If you need to change the shipping address after placing your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but we cannot guarantee the change can be made.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team. We are here to assist you and provide any answers you may have.